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Countinue ShoppingBecause most items are made per-order, at the moment we do not have a return, exchange or refund policy, unless specifically specified.
You can always contact us for any questions or concerns at shop@poshteur.com to make sure we guide you in the right direction.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards if returns become an available option.
Exchanges
To ensure safe practices and because most items are made per order, we do not accept exchanges at the moment unless specifically specified, the items are damaged (proof of damages assessed) or you received the wrong item(s). You are still welcome to reach out to us of any concerns.
Refunds
At the moment we do not offer refunds unless specifically specified. If approved, you’ll be automatically refunded on your original payment method. All else, all sales final. Please remember it can take some time for your bank or credit card company to process and post the refund too.
